04.10.07

Cold Call Annoyances

Posted in Uncategorized at 5:47 pm by blog

I get a lot of calls from companies wanting to sell me something, or offering their services… And here are a few of my biggest gripes:

Calling from witheld number – If you call from a witheld number, i won’t answer your call. I want to be able to recognise who is calling so I can decide if I want to answer it or not. If you don’t hide your number, you increase the chance of the call being answered and/or called back. So, why hide your number unless you have something to hide?

Leaving voicemail… If your leaving a voicemail, think first.

Voicemails like “Hi this is Joe from BlahCO”. Great, now what the hell is BlahCO? Unless your calling from a huge organisation that everyone will immediately recognise, or a company with whom i’m already doing business, you really must qualify what your organisation is. Otherwise, how am I to know? It’s incredibly arrogant to assume i will have already heard of your company.

Asking me to call you back on an 0845/0870/09 number. – This is a NO NO. I will not under any circumstances call you back on an 0845/0870 kickback number. Why should you make money from me calling you? Give me a regular 01/02 number, or a freephone 0800.

Giving vague information on voicemail “Hi this is Joe from BlahCO, i have an opportunity you might be interested in could you call me back”. An opportunity for what? Your not gonna give me any information? Why should i call you back only to find out that it’s of absoloutely no interest to me whatsoever? Even worse if you expect me to call a kickback number, and actually pay you for the privilege of hearing that you have nothing to interest me at all. If you want me to call you back, give some useful information as to why.

Only giving a phone number – I might not want to speak to you on the phone. I sometimes work weird hours, so i’m not available during your working hours. I also want to decide if and when i talk to you. I prefer time to consider things, not be put on the spot on the phone. Leaving me an email address through which i can communicate with you is much easier for me, and far more likely to get you a response.

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